Delete your account

This page explains how to delete your Nalee account and the personal data tied to it. It applies to the Nalee mobile app, published by Nalee. Deletion is permanent: once your account is removed, your history and saved data cannot be recovered.

Delete in the app (fastest)

Open Nalee and go to the Profile tab, then tap Delete accountand confirm. This removes your account and personal data immediately and permanently — no email or waiting period required.

Request deletion without the app

If you no longer have the app installed, email naleeapp.co@gmail.comfrom the email address on your account (or tell us what it is) with the subject “Delete my account.” We verify it is really you before acting, and complete the deletion within 30 days.

What gets deleted

• Your profile, including the name and email on your account.
• Your scan history and the products you have saved.
• Your Flags — any sensitivity or ingredient preferences you set up.
• Your watchlist and saved items.
• Your community posts, such as #sayNAH posts.

What is retained, and for how long

• Anonymous, aggregate counts (for example how many people scanned a product) stay in our totals, but they are de-identified and can never be linked back to you.
• Payment and transaction records required for tax and accounting are retained by our payment providers (Apple or Stripe) for the period the law requires. We never store your full card number.

Cancel your subscription first

If you have an active Nalee Inner Circle subscription, deleting your account does not automatically cancel an App Store subscription because Apple manages it. Cancel it in your App Store subscriptions before deleting, so you are not billed again. Nalee schedules a linked web membership to stop renewing before it completes account deletion.

Questions

If anything goes wrong or you are not sure which account to remove, email naleeapp.co@gmail.com and we will help. We respond within 30 days and will verify it is really you before acting.